Refund & Returns Policy

1. Our Refund Policy

We want to be completely upfront with you: Kaya Silks operates a strict no-cash-refund policy. Once an order has been placed, processed, and delivered to you, we are unable to offer a monetary refund under any circumstances.

This policy exists because our products sarees, dress materials, fabrics, and silk accessories are delicate items that cannot be resold once they have left our warehouse and been handled by another person. We believe in being transparent about this before you make a purchase so that you can shop with full confidence and awareness.

2. When Are Returns Accepted?

While we do not offer refunds, we absolutely stand behind the quality and accuracy of our products. Returns will be accepted in the following situations and only in these situations:

• Wrong product received You received a product that is different from what you ordered (wrong colour, design, or item).
• Damaged during delivery The product arrived visibly damaged, torn, or in an unusable condition due to transit mishandling.
• Manufacturing defect The product has a genuine defect in weaving, stitching, or material that was present at the time of dispatch.

Returns requested for reasons other than the above such as a change of mind, ordering the wrong size, or not liking the colour in person will not be accepted. We encourage you to reach out to our team before purchasing if you have any doubts.

3. Return Request Time Window

Time is critical when it comes to returns. To ensure we can process your request effectively, all return or exchange requests must be raised within 48 hours of receiving your order.

Requests submitted after this 48-hour window regardless of the reason will not be eligible for return or exchange. We understand this window is tight, and that is intentional. We ask that you inspect your order as soon as it arrives and contact us immediately if something is not right.

4. Conditions for a Valid Return

Simply reporting an issue is not enough for a return to be approved. The following conditions must all be met for your return to be considered valid:

• The saree or product must be completely unused and unwashed
• All original tags must still be attached and intact
• The original packaging must be undamaged and present
• Clear photographs or a short video clearly showing the defect or issue must be shared with us at the time of raising the request
• The item must be in the exact same condition as it was when you received it

If any of the above conditions are not met, we reserve the right to decline the return request. We ask for visual evidence not to complicate the process, but to ensure we can investigate the issue properly and improve our quality control for future customers.

5. How to Raise a Return Request

If you believe your order qualifies for a return or exchange, here is the process to follow:

6. Exchange & Store Credit Policy

Since Kaya Silks does not offer monetary refunds, all approved return cases will be resolved through one of the following options and we will work with you to find the one that suits you best:

• Replacement of the same product We will send you a fresh piece of the exact same item, subject to availability.
• Exchange with another product of equal value If you would prefer a different item, you can choose any product from our collection of equivalent value.
• Store credit If neither replacement nor exchange is possible (for example, if the product is out of stock), we will issue store credit equal to the full value of the returned item, which you can use on any future purchase at Kaya Silks.

We want every customer to walk away happy. If you are unsure which option works best for you, our support team is always available to guide you through it.

7. Items That Cannot Be Returned

Even if a return request is raised within 48 hours and meets all conditions, the following items are strictly non-returnable and non-exchangeable under any circumstances:

• Customised or altered sarees items that have been modified as per the customer's request
• Sarees for which blouse stitching has been completed
• Products purchased during a sale, clearance, or at a discounted price
• Items that have had their original tags removed or packaging discarded
• Products that have been used, washed, dry-cleaned, or show signs of wear
• Items damaged after delivery due to mishandling by the customer

We appreciate your understanding of these exclusions. They are in place to protect the integrity of our products and the fairness of our service to all customers.

8. Order Cancellation Policy

We process orders quickly so that your purchase reaches you as soon as possible. Because of this, cancellations are only possible before your order has been dispatched.

• If you wish to cancel your order, please contact us immediately after placing it ideally within a few hours.
• If your order has not yet been shipped, we will cancel it and initiate a full refund to your original payment method within 5–7 business days.
• Once your order has been handed over to our courier partner and a tracking number has been generated, cancellation is no longer possible.

To request a cancellation, call us at +91 77680 93030 or email support@kayasilks.com with your order number as soon as possible.