Privacy Policy

1. Who We Are

Kaya Silks is an online retailer of premium sarees, dress materials, fabrics, and silk accessories, based in Boisar, Maharashtra, India. We operate through our WooCommerce-powered website and ship orders across India and internationally.

When this policy refers to "Kaya Silks," "we," "us," or "our," it means the Kaya Silks brand and its website. When it refers to "you" or "your," it means you as a visitor, customer, or user of our website.

2. Information We Collect

We only ask for information that is genuinely necessary to serve you well. When you browse our website, create an account, or place an order, we may collect the following details:

We do not collect sensitive personal information such as Aadhaar numbers, passport details, or financial account information beyond what is required for payment processing.

3. How We Use Your Information

Your personal information is used solely to deliver a smooth shopping experience and support you as a valued customer. Here is specifically what we use it for:

• Processing and confirming your orders, and keeping you updated on their status
• Arranging delivery of your purchases through our courier and shipping partners
• Responding to your queries, complaints, or requests through customer support
• Sending you order-related emails such as order confirmations, shipping updates, and delivery notifications
• Improving our website, product listings, and overall shopping experience based on customer behaviour
• Sending you promotional offers, new arrivals, or festive sale announcements only if you have opted in to receive such communications
• Preventing fraudulent transactions and maintaining the security of our platform

We will never use your information for any purpose beyond what is described above without informing you first.

4. Sharing Your Information

We want to be completely transparent: we do not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. Full stop.

However, to fulfil your orders and operate our website, we do share limited and necessary information with a small number of trusted service providers:

• Shipping and logistics partners We share your name, contact number, and delivery address with our courier partners solely to ensure your order reaches you safely and on time.
• Payment gateway providers When you complete a purchase, your payment is processed by a secure and certified third-party payment gateway. We do not see or store your card details, UPI PIN, or net banking credentials.
• Website and analytics tools We may use tools such as Google Analytics to understand how visitors use our website. This data is aggregated and anonymised, and does not identify you personally.
• Legal and regulatory requirements In rare circumstances, we may be required to disclose information if mandated by law, court order, or government authority. We will only do so to the extent required and will not go beyond what is legally necessary.

All third parties we work with are required to handle your data responsibly and are not permitted to use it for any purpose other than what we specify.

5. Payment Security

Your financial security is something we take very seriously. All transactions on the Kaya Silks website are processed through trusted, PCI-DSS compliant payment gateways that use SSL (Secure Sockets Layer) encryption to protect your payment information during transmission.

We accept payments via UPI, net banking, credit cards, and debit cards. Cash on delivery is not available at this time.

6. Cookies and Tracking Technologies

Like most e-commerce websites, Kaya Silks uses cookies small text files stored on your device to improve your browsing experience. Cookies help us remember your preferences, keep items in your cart, and understand how visitors navigate our website so we can keep improving it.

You can choose to disable cookies through your browser settings at any time. Please note that doing so may affect certain features of our website, such as the shopping cart or saved wishlist items. We do not use cookies to collect personally identifiable information without your knowledge.

7. How Long We Retain Your Data

We retain your personal information only for as long as is necessary to fulfil the purposes described in this policy. Specifically:

• Order and transaction records are retained for a minimum of 5 years for accounting and legal compliance purposes under Indian law.
• Account information is retained for as long as your account remains active on our website.
• If you request deletion of your account, we will remove your personal data within a reasonable period, except where we are legally required to retain it.

8. Your Rights as a Customer

We respect your right to control how your personal information is used. As a Kaya Silks customer, you have the right to:

• Request access to the personal data we hold about you
• Ask us to correct any inaccurate or incomplete information
• Request deletion of your personal data, subject to legal obligations
• Opt out of marketing emails at any time by clicking the unsubscribe link in any email we send
• Withdraw your consent to data processing at any time, though this may affect your ability to use certain features of our website

To exercise any of these rights, simply reach out to us through the contact details provided at the bottom of this page. We will respond to all requests within a reasonable timeframe.

9. Children's Privacy

Our website is intended for use by adults. We do not knowingly collect personal information from anyone under the age of 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can delete it from our records.

10. Links to Third-Party Websites

Our website may occasionally contain links to third-party websites, social media platforms, or partner pages. Please be aware that once you leave the Kaya Silks website, this Privacy Policy no longer applies. We are not responsible for the privacy practices or content of external websites, and we encourage you to read their individual privacy policies before sharing any personal information with them.

11. Changes to This Privacy Policy

As our business grows and evolves, we may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website after any changes are posted will be considered your acceptance of those changes. If we ever make changes that significantly affect how your personal data is used, we will make reasonable efforts to notify you directly via email.

12. Your Consent

By using the Kaya Silks website whether you are browsing, creating an account, or placing an order you are acknowledging that you have read and understood this Privacy Policy and that you consent to the collection and use of your information as described herein.

If you do not agree with any part of this policy, we kindly ask that you refrain from using our website. If you have questions or concerns, please do not hesitate to contact us we are always happy to clarify.